Frequently Asked Questions

Everything you need to know about shopping with Scoots.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for domestic exchanges.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.

Are your materials sustainably sourced?

Yes, Scoots is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our current collection and ensure fair labor practices in all our factories.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.